Terms of Service

Last updated: [Effective Date]

These Terms of Service (“Terms”) are a binding agreement between [Company Legal Name] (“Company,” “we,” “us”) and the business or person that subscribes to or uses our platform (“Customer,” “you”). By creating an account, clicking to accept, or using the Service, you agree to these Terms.

1. The Service

We provide a software platform for home-services businesses that includes a hosted website and/or embeddable widgets, an AI web-chat receptionist, lead capture and CRM, automated SMS/email follow-up and campaigns, appointment booking, and related tools (collectively, the “Service”). Features available to you depend on your subscription tier.

2. Accounts & Eligibility

You must provide accurate information, keep your login credentials secure, and are responsible for all activity under your account. You must be at least 18 and authorized to bind your business. You are responsible for your users and end customers.

3. Subscriptions, Fees & Billing

The Service is offered on recurring subscription plans (currently Basic, Medium, and Max), plus any one-time setup fees and usage-based charges disclosed at sign-up. Payments are processed by Stripe; by subscribing you authorize recurring charges to your payment method. Subscriptions renew automatically each billing period until cancelled. Fees are exclusive of taxes. Except where required by law, fees are non-refundable. We may change pricing on prospective notice.

4. Non-Payment, Grace Period & Suspension

If a payment fails, we may begin a grace period of approximately seven (7) days. If the balance remains unpaid after the grace period, we may lock or suspend your account and deactivate hosted assets until payment is made. Locked accounts retain their data during a reasonable retention window (see Section 6).

5. Your Content & Data; Portability

You own your business data, including your contacts, leads, conversations, and any phone number provisioned for you. On request or on termination you may export this data, and you may request that a provisioned number be ported out, subject to carrier requirements. The hosted website we build for you is our deliverable: it is licensed to you while your subscription is active and may be deactivated when your subscription ends. We may retain data as needed to provide the Service and comply with law.

6. Messaging & Communications Compliance

SMS/MMS and calling features are subject to the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and carrier A2P 10DLC registration. You are solely responsible for obtaining and maintaining proper consent from your contacts before they are messaged, for honoring opt-out (STOP) requests, and for the content of your messages. We provide consent-capture, quiet-hours, and opt-out tooling, but you remain the sender of record. You will not use the Service for unlawful, deceptive, or unsolicited communications.

7. Acceptable Use

You will not misuse the Service, including: violating any law or third-party right; sending spam or content that is illegal, harmful, or infringing; attempting to breach security or access other tenants’ data; reverse-engineering the Service; or overloading the infrastructure. We may suspend accounts that violate this section.

8. Third-Party Services

The Service integrates third-party providers (including Stripe, Twilio, Anthropic, Resend, Cal.com, Supabase, and Vercel). Your use may be subject to their terms, and we are not responsible for their acts or outages.

9. Intellectual Property

We retain all rights in the Service, software, templates, and site designs. You retain rights in your business data and brand assets and grant us a license to host and process them to provide the Service.

10. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. We do not warrant uninterrupted or error-free operation. AI-generated responses may be inaccurate; you are responsible for reviewing outputs used with customers.

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOST PROFITS OR DATA. OUR TOTAL LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS WILL NOT EXCEED THE AMOUNTS YOU PAID US IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM.

12. Indemnification

You will indemnify and hold us harmless from claims arising out of your data, your messaging, your end-customer relationships, or your violation of these Terms or applicable law.

13. Term & Termination

These Terms apply while you use the Service. Either party may terminate per the cancellation terms of your plan. We may suspend or terminate for breach. Sections that by their nature should survive (e.g., fees owed, IP, disclaimers, liability, indemnity) survive termination.

14. Changes to These Terms

We may update these Terms; material changes will be communicated, and continued use constitutes acceptance.

15. Governing Law & Disputes

These Terms are governed by the laws of the State of [State], without regard to conflict-of-law rules. The exclusive venue for disputes is the state or federal courts located in [County, State].

16. Contact

Questions about these Terms: [Company Legal Name], [Mailing Address], [legal@yourdomain.com].

This document is a starting template and not legal advice. Have it reviewed by a licensed attorney and complete all [bracketed] fields before relying on it.